Cancellation & Refund Policy

At Fabellene, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Our Cancellation & Refund Policy outlines the terms under which cancellations, refunds, and replacements are handled.

Cancellation Policy

1. Eligibility for Cancellation:
   • Cancellations are considered only if requested within 2-3 days of placing the order.
   • Cancellation requests may not be entertained if the order has already been processed for shipping or communicated to vendors/merchants.
2. Exceptions:
   • Orders for perishable or time-sensitive items (e.g., flowers, eatables, etc.) cannot be canceled.

Refund & Replacement Policy

1. Damaged or Defective Products:
   • If you receive a damaged or defective product, please report it to our Customer Service team within 2-3 days of receipt.
   • The product will be inspected by the merchant, and if deemed defective, a refund or replacement will be initiated.
2. Product Not as Expected:
   • If the product does not match its description on our website or does not meet your expectations, please notify our Customer Service team within 2-3 days of receiving the product.
   • Our team will review your complaint and take appropriate action.
3. Products with Manufacturer Warranty:
   • For products covered under a manufacturer’s warranty, we recommend contacting the manufacturer directly for resolution of issues.
4. Quality Issues for Non-Perishable Items:
   • Refunds or replacements can be requested for non-perishable items if you can demonstrate that the delivered product does not meet quality standards.

Refund Process

1. Approval:
   • Refunds are processed only upon approval by Fabellene after a thorough review of the issue.
2. Timeline:
   • Approved refunds will be processed within 3-4 business days and credited to the original payment method.

How to Initiate a Request

1. Contact Customer Service:
   • Email: support@fabellene.com
   • Helpdesk: Available [mention working hours, if any]
2. Provide Details:
   • Order number
   • Details of the issue (e.g., photos of the damaged product)

Thank you for choosing Fabellene. We are committed to ensuring a delightful experience and will work to address your concerns promptly.